Terms and Conditions

(1) Acceptance of Conditions. Ordering with us constitutes your acceptance of these terms and conditions which take effect at the time you first access the site. If you do not accept these terms and conditions you must not place an order via the internet or over the phone. You can only access our full menu and order from us from this website and therefore all orders are subject to these conditions.

(2) Cancellation. Once your order has been placed, we set about cooking straight away. That means should you wish to cancel your order, please contact us within 5 minutes of placing the original order to receive a full refund. Please contact us via the Messenger app when requesting a cancellation. As per the Distance Selling Regulation (Regulation 13) your order is perishable and a cooling off period for cancellation unfortunately does not apply.

(3) Allergies. We cannot guarantee that any of our foods are free from nuts or nut derivatives. We cannot guarantee that our food will be free from any other ingredients that may causes allergies or allergic reactions. We cook all dishes from scratch therefore a large number of ingredients are present in our kitchen.

(4) Delivery Times. We aim to deliver your order to the address provided in 45-60 minutes (as with all restaurants during busy times, it can take a while longer). For the fastest delivery times please try to order before 16:30, after 19:30, or place an advanced order. In some circumstances we will be able to notify you prior to ordering if we predict that we will be unable to deliver within the normal times, however on occasions it can be difficult to predict. If circumstances out of our direct control cause the delivery to be delayed we will do our very best to keep you updated.

(5) Minimum Order & Free Delivery We have an £10 minimum order. Free delivery depends on your postcode and is generally between £12-17 . Call us for a quote. Any delivery charge will ALWAYS be agreed with you before we dispatch your order and will be between 50p-£3 (whether you order online or over the phone).

(6) Address details. You agree to provide a valid POSTCODE, full address and contact telephone number with your order. If you provide incorrect details we will be unable to deliver within any previously stipulated timescales provided by us. You agree not to withhold payment in circumstances where you were unable to provide a correct address or contact details.

(7) Order Confirmation. We reserve the right to cancel your order if we are unable to establish contact with you by phone or email after you have placed an order. This is to protect ourselves against fraudulent and hoax orders. In some circumstance (for example exceptionally large orders) we may insist on a deposit to be paid in advance before confirming your order. If you order online or over the phone, the total price will be confirmed to you before the order is completed.

(8) Catchment Area & Delivery Times If you are from outside our stated catchment area then in most cases we will be unable to deliver to you within the normal 45 minutes. If in doubt please call us to place your order and we will be able to give you an estimated delivery time.

(9) Website Photos/Pictures. Food photographs on this site do not represent how your dishes will be delivered to you. In some cases there will be differences between the photos displayed and the ingredients in the dishes delivered to you. Where ingredients are not available or are out of stock our chefs will decide on suitable replacements to be used (for example red pepper substituted for green pepper). If you are unsure of the ingredients/content/packaging of any dish then please contact us todiscuss this with our staff before ordering. All photographs are serving suggestion or simply represent generic raw ingredients.